When receiving this email then do NOT click on the links, even if it look on the outside that it is going to complaint.app.bbb.org, in real it is going to an IP address with this behind :
Removed IP address and then this : hardheartedness/index.html
This has NOTHING to do with BBB.
Keep in mind that if you see NOT your name in a email and address, or any other personal information that only your customers can know it is probebly a FAKE email. Or contact the BBB directly to find out. But do never click on the links.
June 13, 2013
RE: Case# 2418831: Lyman Massey
As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.
The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:
The complainant has been notified of your response.
The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as “Administratively Judged Resolved” and our records will be updated.
If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm’s response, we will notify your office with substantiation to support the consumer’s position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.
The BBB appreciates this opportunity to serve you. Dispute Resolution Department.